Will an AI voice agent replace my CSRs or sales reps?

In practice, AI voice agents replace repetitive, scriptable tasks (first touch, qualification, appointment setting, basic FAQs) so your human team can focus on complex jobs, issues, and high‑value relationships. Most companies use AI voice agents as a front‑line screener and scheduler, while humans still handle estimates, negotiations, and nuanced customer conversations that require judgment and empathy.​