Is it secure to let an AI voice agent handle my leads and customer data?

Reputable vendors encrypt call data in transit and at rest, restrict access by role, and integrate with CRMs via secure APIs so contact details and job info are handled like any other SaaS tool in your stack. For regulated or privacy‑sensitive use cases, you can usually configure data retention policies, limit what the agent is allowed to collect or say, and require explicit consent for recordings, which keeps you aligned with customer expectations and legal requirements.