How does an AI voice agent handle customer experience and not annoy callers?

Well‑implemented agents answer instantly, use natural‑sounding voices, and follow clear flows so callers get quick, relevant answers instead of long menus or hold music. They are usually configured to recognize frustration or complex requests and hand off to a human, and they keep homeowners in the loop with updates, reminders, and confirmations so the experience feels responsive, not robotic.