Question:

What’s the difference between an AI receptionist and an answering service?

Answer:

An answering service traditionally relies on humans or basic automation to take messages and pass them to your team, while an AI receptionist is designed for real-time, conversational handling and can often do more than message-taking (like triage, FAQs, and scheduling). Many “automated answering services” are closer to menu-based or scripted systems, whereas AI receptionist experiences are built to let callers speak naturally and still get the right outcome.