Course Summary :

This course helps contractors, trades, and home service pros (HVAC, plumbing, roofing, electrical, cleaning, and more) use AI voice agents to generate demand, capture demand, and compound demand from phone calls and leads. Each lesson is short, practical, and answer-focused: it explains the concept, shows a real business scenario, plays a live AI call, walks through the setup step-by-step, and ends with an evaluation checklist and downloadable prompt template you can use immediately.​

What you will be able to do

By the end, you will be able to:

1. Design AI voice agents using a clear prompt structure (Role, Task, Context, Flow, Call-to-Action, Objections, FAQs, Ending) so they sound on-brand and outcome-oriented.​

   
   

2. Map AI agents into business workflows to create, capture, and compound demand instead of treating them as generic “AI bots.”​

   
   

3. Turn cold, “dead” leads and past customers into booked appointments using outbound AI reactivation campaigns.​

   
   

4. Set up AI to instantly answer and qualify inbound calls, follow up with web/marketplace leads, and reschedule no‑shows to prevent revenue leakage.​

   
   

5. Automate post‑job review collection, maintenance plan offers, and overdue payment calls in a way that feels professional and human.​

   
   

Concrete skills you gain

You come out of the course with a mix of strategic, technical, and operational skills tailored to AI voice for home services.​

Strategic & revenue skills

1. Revenue-mapping skills: Identify where calls and leads are currently leaking (missed calls, slow follow-up, unused old leads, uncollected invoices) and plug those gaps with specific AI agents.

   
   

2. Offer and campaign design: Craft seasonal campaigns (e.g., tune‑ups, inspections, maintenance plans) that AI agents run via outbound calling and follow-up.

   
   

Technical & implementation skills

1. Prompt engineering for voice agents: Write structured prompts that define role, tone, qualification logic, objection handling, and next steps so agents can reliably book jobs and escalate when needed.​

   
   

2. Workflow integration: Connect AI voice agents with CRMs, web forms, lead sources (e.g., Angi’s/HomeAdvisor), and tools like Zapier to trigger immediate calls and updates.

   
   

3. Agent configuration: Configure behavior like call flows, qualification questions, data capture, and routing to human staff when appropriate.​

   
   

Operational & optimization skills

1. Evaluation and QA: Use checklists to score agent calls on accuracy, brand fit, qualification quality, and conversion, and then refine prompts and flows accordingly.​

   
   

2. Scaling and monitoring: Understand how to track appointment volume, show rates, review volume, upsell revenue, and collections so you can prove ROI and justify scaling AI usage.

   
   

How each module builds your skills

1. Module 0 (Introduction): Gives you the mental model of AI voice agents, how they work with LLMs + voice, and how they fit into your team rather than replace it.​

   
   

2. Module 1 (Creating Demand): Builds skills for turning old leads, past customers, and direct mail lists into booked jobs using structured outbound AI campaigns and tailored prompts.

   
   

3. Module 2 (Capturing Demand): Trains you to configure agents as 24/7 receptionists that answer, qualify, and book from inbound calls and forms, plus recover missed appointments.

   
   

4. Module 3 (Compounding Demand): Teaches you to design post‑job review, upsell/maintenance, and debt-recovery agents that increase lifetime value and cash collection.

   
   

Overall, the course gives you a complete, reproducible playbook: you learn exactly how to define prompts, connect tools, deploy agents, and measure outcomes so AI voice actually drives revenue, not just “automation for its own sake.”