OutreachGenius vs SameDay AI: Which AI Answering Platform Wins for Home Services?

Quick snapshot:

SameDay AI markets itself as a “virtual sales agent” for home services — answering calls 24/7, following up, booking jobs, and integrating with CRMs/dispatch tools. OutreachGenius aims to match that base capability plus franchise‑level routing logic, multi‑language support, custom workflows, and controlled outbound follow-up. This page breaks down how they compare across features, pricing, fit, and tradeoffs.

At‑a‑Glance Comparison

Who Should Use Which?

Use OutreachGenius if you:

1. Need franchise-level routing (ZIP/territory) across locations.
   
   

2. Require multi-language support and voice variety.
   
   

3. Want complete customization over script flows, follow-up logic, and instant updates.
   
   

4. Value strict outbound compliance (only opted-in) and careful control over follow-up behavior.
   
   

5. Want AI evaluation/edge-case testing, deep analytics, and accountability.
   
   

   
   

Use SameDay AI if you:

1. Want a plug-and-play “AI sales agent” model that handles both answering and outbound to leads/updates.
   
   

2. Are more focused on call-to-book conversion and acting like a mini call center without building routing logic.
   
   

3. Already in the ServiceTitan or Jobber ecosystem and want tight booking/dispatch workflow integrations.
   
   

4. Prefer a narrative of “24/7 revenue capture” and less configuration burden.
   
   

Feature Comparison (Deep Dive)

Call Handling & Voice AI

1. OutreachGenius supports both inbound & outbound (opted-in leads only), with extremely low latency, a huge library of voices and accents (3,000+), and automatic detection / switching of languages.
   
   

2. SameDay AI calls itself a “virtual sales agent” for home services. Their YC profile states their AI answers missed calls and follows up until every lead is on the schedule.
   
   

3. Their site claims that their AI can “sound ultra-human,” overcome objections, and “close 80% of all sales calls it receives.”
   
   

Lead Qualification & Appointment Booking

1. OutreachGenius: supports spam filters, disqualify logic, live transfers to your team, and pushing bookings into calendar/CRM systems.
   
   

2. SameDay: AI engages the caller, understands their need, and books into dispatch tools. Their “AI Dispatcher / AI CSR” modules manage capacity, assign tags, and ensure data accuracy.
   
   

3. The home page claims up to 92% jobs booked via their AI solution.
   
   

Follow-up & Revival Workflows

1. OutreachGenius offers flexible, user-configured workflows including follow-ups on no-shows, past quotes, QA calls, accounts receivable outreach, etc.
   
   

2. SameDay claims proactive outbound: their “AI Sales Agent” logic follows up until leads are scheduled.
   
   

3. Their “AI Sales / AI CSR / AI Dispatcher” branding suggests follow-up, upsell, and post-sales engagement logic.
   
   

Routing & Franchise Logic

1. OutreachGenius: supports ZIP and territory routing, overlapping zones, queueing, fallback—designed for multi-location brands with complex routing.
   
   

2. SameDay: primarily positions their AI as taking calls and booking them. Their site doesn’t visibly detail advanced routing semantics or fallback logic.
   
   

3. Their HVAC industry page mentions “scale enterprise locations and fine-tune communication,” but doesn’t provide precise routing rules.
   
   

Customization & Script Control

1. OutreachGenius: full script and branching control, instant update capability.
   
   

2. SameDay: allows customizing the AI’s “voice,” “pro scheduling,” and policy behavior (e.g., their “Pro‑Voice” branding).
   
   

3. Their “customizable AI models” are touted on the HVAC page.
   
   

Analytics, QA & Transcripts

1. OutreachGenius: dashboards, transcripts, sentiment, full call history, and AI eval/test agents.
   
   

2. SameDay: offers call transcripts, call summaries, dashboards. Their site talks of “data accuracy,” metrics, and reporting.
   
   

Channels

1. OutreachGenius: voice + SMS (no email / WhatsApp yet).
   
   

2. SameDay: voice is the core, but their site also mentions responding to texts, rescheduling, and reminders via SMS.
   
   

Integrations & Ecosystem

1. OutreachGenius: native via API to ServiceTitan, Housecall Pro, Jobber; middleware support for Salesforce, HubSpot, Zoho.
   
   

2. SameDay: supports integration with existing phone systems, Jobber, ServiceTitan, Service Fusion, and APIs / webhooks.
   
   

3. Their “Phone Systems Integration” page indicates they can integrate with the customer’s current phone set-up via overflow logic.
   
   

   
   

Security, Reliability, Support

1. OutreachGenius: SOC 2, GDPR, CCPA, fallback, support channels.
   
   

2. SameDay: no published security certifications found. Their site emphasizes reliability but not compliance.
   
   

Performance & Outcomes

1. OutreachGenius: ~35% and ~31% lifts from revival and faster capture.
   
   

2. SameDay: claims 92% of jobs booked, 96% satisfaction, $1.25B revenue sold, and 2M+ calls answered.
   
   

Recommendation & Tradeoffs

1. OutreachGenius: Best for businesses needing routing, multi-language voices, custom scripts, and compliance.
   
   

2. SameDay AI: Best if you want an AI sales agent approach with baked-in booking + follow-up, minimal setup, and CRM integrations.
   
   

FAQs

Does SameDay integrate with ServiceTitan like OutreachGenius?
Yes — SameDay supports direct integration with ServiceTitan, Jobber, Service Fusion, and APIs / webhooks.

Can SameDay handle outbound calling / follow-up?
Yes — its “AI Sales Agent” model includes outbound follow-ups on leads and estimates; outbound cold dialing is not marketed.

Does SameDay support multiple languages?
SameDay’s public materials mention “multilingual voices” in higher tiers. Full list not published.